Business Rule Catalog

Title: Item Return Policy

Identifier: BR01

Definition: Items purchased can be returned to any Willard’s store (excluding Clearance Centers) for a full refund within six months of purchase.

Items may also be returned by shipping them to the following address (customers is responsible for shipping charges):

Willard’s Direct 1234 DNE Ln Lexington, KY 12345

Example: James purchases a pair of pants in-store. A week later, he tries them on and finds they are too short so he goes back to the store and is issued a refund on his credit card when he returns the pants.

Stability: No changes expected.

Applicability: Global

 -



Title: Order Cancellation Policy

Identifier: BR02

Definition: Orders can be cancelled for a refund if the request for cancellation is received prior to the order shipping. Orders that have already been ship cannot be cancelled, but the items can be returned to a store within six months as described in BR01

Example: James purchases a pair of pants on-line. Five minutes later, he realizes that he ordered the wrong size and calls Willard’s customer service to cancel the order. His credit card is refunded and the order is cancelled.

Stability: No changes expected.

<p class="MsoNormal" style="line-height:normal">Applicability: Global

<p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal">-

<p class="MsoNormal" style="line-height:normal">

<p class="MsoNormal" style="line-height:normal">Title: Willard’s Reward Program

<p class="MsoNormal" style="line-height:normal">Identifier: BR03

<p class="MsoNormal" style="line-height:normal">Definition: If the customer signs up for the Willard’s rewards program, they receive two points for every dollar spent at Willard’s.

<p class="MsoNormal" style="line-height:normal">Points can be redeemed for Willard’s gift cards at the following values:

<p class="MsoNormal" style="line-height:normal">1000 points: 50 dollar gift card

<p class="MsoNormal" style="line-height:normal">5000 points: 300 dollar gift card

<p class="MsoNormal" style="line-height:normal">10000 points: 800 dollar gift card

<p class="MsoNormal" style="line-height:normal">Example: James signs up for the Willard’s rewards program. He shops at Willard’s for several years and eventually builds up 12864 points. He asks the cashier to redeem his points and receives his 800 dollar gift card, lowering his points balance to 2864.

<p class="MsoNormal" style="line-height:normal">Stability: No changes expected.

<p class="MsoNormal" style="line-height:normal">Applicability: Global

<p class="MsoNormal" style="line-height:normal">

<p class="MsoNormal" style="line-height:normal">-

<p class="MsoNormal" style="line-height:normal">

<p class="MsoNormal" style="line-height:normal">Title: Willard’s Elite Member Program

<p class="MsoNormal" style="line-height:normal">Identifier: BR04

<p class="MsoNormal" style="line-height:normal">Definition: If the customer signs up for the Willard’s rewards program, they receive two points for every dollar spent at Willard’s.

<p class="MsoNormal" style="line-height:normal">If a customer earns 5000 points in a single calendar year, they are achieve Elite Member Status through the following year (customer must earn another 5000 points each year to retain membership).

<p class="MsoNormal" style="line-height:normal">Points can be redeemed by Elite Members for Willard’s gift cards at the following values:

<p class="MsoNormal" style="line-height:normal">800 points: 50 dollar gift card

<p class="MsoNormal" style="line-height:normal">4000 points: 300 dollar gift card

<p class="MsoNormal" style="line-height:normal">8000 points: 800 dollar gift card

<p class="MsoNormal" style="line-height:normal">Elite members also enjoy the following benefits:

<p class="MsoNormal" style="margin-top:3.75pt;margin-right:0in;margin-bottom: 3.75pt;margin-left:15.0pt;text-indent:-.25in;line-height:normal;mso-list:l0level1lfo1; tab-stops:list.5in"><span style="font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings; mso-bidi-font-family:Wingdings;color:black">§   Free standard shipping at Willards.com

<p class="MsoNormal" style="margin-top:3.75pt;margin-right:0in;margin-bottom: 3.75pt;margin-left:15.0pt;text-indent:-.25in;line-height:normal;mso-list:l0level1lfo1; tab-stops:list.5in"><span style="font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings; mso-bidi-font-family:Wingdings;color:black">§   Free gift wrapping at Willard's or Willards.com

<p class="MsoNormal" style="margin-top:3.75pt;margin-right:0in;margin-bottom: 3.75pt;margin-left:15.0pt;text-indent:-.25in;line-height:normal;mso-list:l0level1lfo1; tab-stops:list.5in"><span style="font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings; mso-bidi-font-family:Wingdings;color:black">§   Monthly Elite-only Bonus Point Offers

<p class="MsoNormal" style="margin-top:3.75pt;margin-right:0in;margin-bottom: 3.75pt;margin-left:15.0pt;text-indent:-.25in;line-height:normal;mso-list:l0level1lfo1; tab-stops:list.5in"><span style="font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings; mso-bidi-font-family:Wingdings;color:black">§   Invitations to Private Shopping Event

<p class="MsoNormal" style="margin-top:3.75pt;margin-right:0in;margin-bottom: 3.75pt;margin-left:15.0pt;text-indent:-.25in;line-height:normal;mso-list:l0level1lfo1; tab-stops:list.5in"><span style="font-size:10.0pt; mso-bidi-font-size:11.0pt;font-family:Wingdings;mso-fareast-font-family:Wingdings; mso-bidi-font-family:Wingdings;color:black">§   Priority Elite Customer Service Line

<p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal">Example: James signs up for the Willard’s rewards program. He shops at Willard’s and earns 5012 points within his first 9 months. He receives an email informing him that he is an Elite Member through the next year. He redeems his points for a 300 dollar gift card and is left with 1012 points.

<p class="MsoNormal" style="line-height:normal">Stability: Elite Membership benefits are subject to change by year.

<p class="MsoNormal" style="line-height:normal">Applicability: Global

<p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal"> <p class="MsoNormal" style="line-height:normal">